Exchange Policy

Last Updated: 19 October 2026

At Saanjh – Heartwoven by Sisters, we encourage you to check the product measurements and size guide before purchasing. Our team is happy to assist you with sizing questions.

1. Size Exchange Only

We offer size exchanges only for the same purchased style and colour, subject to stock availability and the conditions below.

We do not accept change-of-mind returns or exchanges for a different design, colour or product.

2. Exchange Request Window

Please request a size exchange within 2 Days of delivery. Include your order number, purchased size and required replacement size.

3. Eligibility Conditions

For a standard size exchange:

The garment must be unworn, unwashed and unaltered.
It must be free from stains, perfume, damage and signs of use.
All original tags must remain attached.
All components supplied with the outfit, including the bottom and dupatta where applicable, must be included.
The item must be securely packed, preferably in its original packaging.
You must obtain our approval and return instructions before sending the item.

4. How to Request an Exchange

Contact us on WhatsApp at 9899423943 or 7876351920.
Share your order number, product details, purchased size and requested replacement size.
Wait for us to confirm eligibility, replacement-size availability, shipping charges and return instructions.
After approval, securely pack and send the complete item to the address we provide. Share the shipment tracking details.
Once we receive and inspect the item, we will confirm the exchange status and replacement dispatch details.

If the returned item does not meet the stated conditions, we will explain the reason before discussing the next steps.

5. Exchange Shipping Charges

The customer is responsible for both the return shipping cost and the shipping cost of sending the replacement size.

We will confirm applicable charges before you proceed. Customer-paid exchange shipping does not apply to remedies for confirmed product defects, incorrect items or material differences from the product description.

6. If the Required Size Is Unavailable

Size exchanges are subject to stock availability and are not guaranteed. If the required replacement size is out of stock, we cannot process the size exchange.

The original item will remain with the customer. We do not offer a different product, store credit or a refund solely because another size is unavailable.

Please do not return an item until we confirm that your exchange can proceed.

7. Damaged, Incorrect or Misdescribed Items

If we supplied an incorrect size or product, or your item is defective or materially differs from its description, contact us promptly with your order number and details of the issue.

Clear photographs of the item and packaging can help us investigate. An unboxing video may be helpful, but its absence alone will not prevent us from reviewing a valid complaint.

We will arrange the appropriate replacement, return, refund or other remedy required by applicable law. Where shipping is necessary because of a confirmed product defect or fulfilment error, Saanjh will arrange or cover reasonable shipping costs.

8. Your Consumer Rights

Our standard size-exchange conditions, stock restrictions and request window do not limit rights or remedies available under applicable Indian consumer protection laws.