Terms & Conditions

Last Updated: 19 october 2026

Welcome to Saanjh – Heartwoven by Sisters. These Terms & Conditions apply to purchases from saanjhethnic.com.

Saanjh is operated by Saanjh – Heartwoven by Sisters, located at Sec 30,Gurugram. By placing an order, you agree to these terms, subject to your rights under applicable Indian law.

1. Orders and Payments

Saanjh accepts prepaid orders only. Cash on Delivery (COD) is not available.

Full payment is required before an order is processed for dispatch. Available payment methods are displayed at checkout or confirmed through our official ordering channels.

An order acknowledgement confirms receipt of your order. Processing remains subject to payment verification and stock availability. If we cannot supply a paid item, we will inform you and refund the amount paid for that item.

Please check the product, size, delivery address and contact details carefully before completing your purchase.

2. Product Information

Please read the product description and size guide before ordering. Fabric, measurements, embellishments and set contents vary by style.

Bottoms, dupattas and accessories are included only when specifically listed in the product description. Styling accessories shown in photographs are not automatically included.

We aim to represent colours accurately. Minor differences may occur because of lighting, photography and screen settings. This does not excuse a material difference from the product description.

3. Prices and Shipping Charges

Prices are displayed in Indian rupees. Applicable taxes, shipping charges and other payable charges will be disclosed before you confirm your purchase.

Prices and offers may change for future purchases. Conditions attached to an offer will be displayed with it.

4. Shipping and Delivery

Delivery is subject to courier serviceability at your PIN code. Dispatch estimates, delivery timelines and shipping charges are explained in our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly guaranteed. Contact us before purchasing if you require an outfit for a particular occasion.

If your parcel is delayed, missing or damaged in transit, contact us with your order details so we can investigate and assist.

5. No Returns — Size Exchange Only

We do not accept change-of-mind returns or exchanges for a different design, colour or product. We offer size exchanges only for the same purchased style, subject to availability.

Please choose your outfit carefully and check its measurements before ordering. Our team can assist with sizing questions before purchase.

This policy does not remove your rights concerning defective, incorrect or materially misdescribed goods.

6. Size Exchange Eligibility

To request a size exchange:

Contact us within 2-3 days of delivery.
Provide your order number, purchased size and requested replacement size.
Keep the garment unworn, unwashed, unaltered and free from stains, perfume, damage or signs of use.
Retain the original tags, packaging and every component supplied with the outfit.
Obtain our approval and return instructions before sending anything back.

Replacement sizes are subject to stock availability. Do not dispatch your item until we confirm that the exchange can proceed.

If the required size is unavailable: We will inform you before arranging the exchange. You may choose to keep your original item or return the eligible, unused item for store credit or a refund of its purchase price. Please obtain our approval before sending the item back. Applicable statutory consumer rights remain unaffected.

Size-exchange shipping charges: For an approved size exchange, the customer is responsible for both the return shipping cost and the shipping cost of sending the replacement size. We will confirm applicable charges before proceeding with the exchange. This does not apply to defective, incorrect or materially misdescribed items, for which applicable consumer rights remain unaffected.

We will explain applicable charges before you confirm the exchange. Standard size-exchange conditions do not limit remedies required by law for product faults or fulfilment errors.

7. Damaged, Incorrect or Misdescribed Items

If you receive a damaged item, the wrong product or an item that materially differs from its description, contact us promptly with your order number and details of the issue.

Clear photographs of the item and packaging help us review the concern. An unboxing video may help but is not the sole condition for reviewing a valid complaint.

We will arrange the appropriate return, replacement, refund or other remedy required by applicable law. Our no-return policy applies to change-of-mind purchases, not to statutory consumer remedies.

8. Refunds

We do not offer refunds for a change of mind, colour preference, style preference or an eligible sizing issue that can be resolved under our size-exchange policy.

Refunds will be provided where required by law, where Saanjh cancels a paid order, or where a paid item cannot be supplied.

Where a refund is due, we will confirm the amount, payment method and expected processing time. We will not replace a legally required monetary refund with store credit without your agreement.

9. Order Changes and Cancellation Requests

Requests depend on processing and dispatch status. We will confirm whether your request can be accommodated. Please do not assume an order has been changed or cancelled until you receive confirmation from us.

10. Garment Care

Follow the care instructions supplied with your garment or stated on its product page.

Damage caused by washing, ironing, alteration or use contrary to those instructions may make the item ineligible for a standard size exchange. This does not exclude responsibility for an original product defect.

11. Personal Information

You agree to provide accurate information needed to process and deliver your order.

Our Privacy Policy explains how we handle personal information. Order-related communications may be sent through the contact details you provide. Promotional communications will be handled according to your choices and applicable law.

12. Intellectual Property

Saanjh’s original branding, photographs, graphics and website content belong to Saanjh or are used with permission. Unauthorised commercial copying or use is prohibited.

13. Consumer Rights and Governing Law

These terms are governed by the laws of India.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. You remain entitled to approach a competent consumer commission, court or other authority available under applicable law.

14. Updates to These Terms

We may update these terms by publishing a revised version with its effective date. The terms applicable when you place an order will govern that purchase, subject to applicable law.

15. Contact Support

Saanjh – Heartwoven by Sisters

Legal Business Name: Saanjh - Heartwoven By Sisters
WhatsApp / Phone: 9899423943 | 7876351920
Email: saanjhheartwovenbysisters@gmail.com
Website: saanjhethnic.com

Please include your order number and details of your concern. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, in accordance with applicable requirements.