Return & Cancellation Policy

At Saanjh – Heartwoven by Sisters, we want you to choose your outfit with confidence. Please review our policy before placing an order.

1. Prepaid Orders Only

We accept prepaid orders only. Cash on Delivery (COD) is not available. Payment must be verified before dispatch.

2. No Change-of-Mind Returns

We do not accept returns or offer refunds for a change of mind, colour preference or style preference. We do not offer exchanges for a different design, colour or product.

Size exchanges are available for the same purchased style, subject to eligibility and replacement-size availability.

Please check the product description, set contents and size guide before purchasing. Contact us if you need sizing assistance.

3. Size Exchange Requests

Request a size exchange within [insert confirmed number of calendar days] of delivery by contacting us with your order number, purchased size and required replacement size.

For a standard size exchange:

The garment must be unworn, unwashed and unaltered.
It must be free from stains, perfume, damage and signs of use.
Original tags and all components supplied with the outfit must be included.
The item must be securely packed for the return journey.
You must obtain our approval and return instructions before sending the item.

Approved exchanges are processed after we receive and inspect the returned item. If an item does not meet the exchange conditions, we will explain the reason and discuss the next steps.

4. Size Exchange Shipping Charges

The customer pays both the return shipping cost and the shipping cost for sending the replacement size. We will confirm applicable charges before proceeding.

These customer-paid charges apply to standard size exchanges, not to remedies for defective, incorrect or materially misdescribed items.

5. If the Required Size Is Unavailable

Size exchanges are subject to stock availability and are not guaranteed. If the required replacement size is out of stock, we cannot process the size exchange. The original item will remain with the customer, and we do not offer a different product, store credit or a refund solely because another size is unavailable.

Please check the size guide before purchasing and contact us if you need sizing assistance. Do not send an item back without our exchange approval.

This restriction does not apply where we supplied an incorrect size or the item is defective or materially differs from its description. Applicable consumer rights remain unaffected.

6. Damaged, Incorrect or Misdescribed Items

If your order arrives damaged, contains the wrong item or materially differs from its description, contact us promptly with your order number and details of the issue.

Clear photographs of the item and packaging help us investigate. An unboxing video may be helpful, but its absence alone will not prevent us from reviewing a valid complaint.

We will arrange the appropriate return, replacement, refund or other remedy required by applicable law. Where return shipping is needed because of a confirmed product fault or fulfilment error, Saanjh will arrange or cover reasonable shipping costs.

7. Order Cancellation

To request cancellation, contact us immediately with your order number. We will check the processing status and confirm whether cancellation is possible.

Once an order has been dispatched, we cannot ordinarily accommodate a change-of-mind cancellation. This does not affect any cancellation or refund right available under law.

A cancellation request is not confirmed until you receive confirmation from Saanjh.

8. Cancellations by Saanjh

If we cannot fulfil a paid order because of unavailable stock or another genuine processing issue, we will notify you and refund the amount paid for the cancelled items, including shipping charges where the entire order is cancelled.

9. Refund Processing

Where a cancellation is approved or a refund is otherwise due, we will confirm the refund amount and expected processing time. Refunds will normally be issued to the original payment method. Bank or payment-provider processing times may vary.

We will not substitute store credit for a legally required monetary refund without your agreement.

10. Your Consumer Rights

Our no-return and size-exchange conditions do not restrict rights or remedies available under applicable Indian consumer protection laws. Standard exchange deadlines do not extinguish statutory rights concerning defective, incorrect or misdescribed goods.